Patient Experience And Feedback
Your feedback matters to us
The Oshawa Clinic Group is committed to providing an excellent patient experience.
The purpose of the Patient Experience Office is to promote patient- and family-centred care. We are here to partner with our patients and our fellow healthcare teams to influence systems, processes, behaviour and communication
We welcome your feedback about your experience at the clinic. Whether you have a concern, a compliment, a suggestion, or a question, about your experience the Patient Experience Team is here to support you.
Write To us at:
At Oshawa Clinic Group we’re committed to providing quality care for patients, residents, clients, and families. This means, we will work closely with you and those supporting you to achieve a positive and meaningful experience during your time in our Clinics. We will take the time to understand your needs order to provide safe, efficient, and compassionate care.
As an organization dedicated to quality and continuous improvement, we continue to want to hear the voice of our patients, residents, clients, families. We welcome your feedback about your experience at the clinic. Whether you have a concern, a compliment, a suggestion, or a question, about your experience the Patient Experience Team is here to support you.
Patient Experience Team
This team is responsible for overseeing the Patient Experience process and presenting data about this process to Oshawa Clinic Group’s Executive Team.
These activities are overseen by Marilyn Van Eyk, HR Manager
There are several ways to get in touch with the Patient Experience Office:
Not Satisfied with our Resolution?
Contact the Ontario Patient Ombudsman
Patient Ombudsman is an independent organization established by the provincial government in 2014 to help resolve complaints from patients, residents and caregivers about their experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres. The office officially opened in July 2016 and since that time has continued to work hard to be a champion for fairness in health care.
Patient Ombudsman accepts complaints through our online complaint form or by mail.